Returns & Refunds Policy

At PackBar, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.

Returns Window

You have 14 days from the date your item is delivered to request a return. This period begins once the item has arrived with you. 

Eligibility for Returns

To be eligible for a return, your item must:

  • Be fully sealed

  • Be in a resellable condition

  • Have no damages, rips, tears, or signs of use

We reserve the right to refuse returns that do not meet these conditions.

Refunds, Exchanges & Vouchers

Once your return is received and inspected, you will be eligible for:

  • A full refund,

  • An exchange, or

  • An online store voucher

How to Start a Return

To initiate a return, please email us at info@packbar.co.uk with:

  • Your order details

  • The item(s) you wish to return

  • The reason for your return

Once your request is approved, we will provide either:

  • A return label, or

  • A QR code (depending on your preference)

You can then drop your parcel off at your nearest Post Office.

Return Shipping Costs

  • The cost of return shipping will be deducted from your refund, exchange, or voucher balance.

  • Shipping the item back to us is the customer’s full responsibility until it safely arrives with us.

  • If an item is lost or stolen during return transit, it remains the customer’s responsibility.

Return Timeframe After Approval

Once your return request has been approved:

  • You must ship the item back within 3 working days

  • Failure to do so will result in your return request being void

If you have any questions, feel free to contact us at info@packbar.co.uk and we’ll be happy to assist.